Episode 41 · 32:22

This is why your company will fail

Features are not a business. Dan and Tom examine why technically capable companies still fail when they cannot explain the outcome they create, reach the right people or build a repeatable relationship around the product.

The episode is a reminder to look beyond making: distribution, positioning and customer understanding are part of the thing you are building.

The useful bits

What to take with you

  • Customers buy a meaningful outcome, not the amount of work hidden inside a feature.
  • A good product can still fail when nobody understands who it is for.
  • Distribution should be designed alongside the product rather than added after launch.
  • Listen for repeated customer language and use it to sharpen the promise.

Watch the conversation

The original episode.

Full conversation

Transcript

Transcript generated from YouTube captions. Dan/Tom speaker attribution is AI-assisted and may occasionally be incorrect.

Dan0:00

Stop and welcome to another episode of don't be a doorstop today I've realized that features are not good enough for businesses because you'll end up being copied by a big Enterprise fast forward or not fast forward rewind to do you remember Clubhouse do you remember what Clubhouse was ring the bell a little bit so Clubhouse was a audio an audio room that you could jump into and you'd have speakers and listeners and you could all have a chat roughly at.

Tom0:35

The same time so the technology was very good because you could talk over each other a little bit more and still hear each other yeah rather as now it kind of like prioritizes one person over somebody else so but broadly speaking it's audio rooms now that idea probably it is like a feature right once Clubhouse came out with that um as their sole offering yeah they then a month later get copied by Facebook ads in there like Facebook spaces or.

Dan1:02

Whatever they label theirs and Twitter now called X add there Twitter spaces so that then starts to diminish clubhouses rain you then like let's call it a year later I don't use Clubhouse anymore I'm not interested in it and I assume that that is the general population of vibe of the interest of it has gone down so what's happened here Clubhouse is essentially a feature yes it had a good Community but it wasn't long enough it wasn't good enough.

Tom1:33

To sustain that and why is that the case now fast forward to today there are AI voice transcription startups that can take an audio uh file and transcribe it and put an accent on it into a different language so I tried it with a tool called hey Jen I posted a video of me speaking um speaking in English it translates to into Spanish with my accent so it's as if I am speaking Spanish with my accent and it also moves my mouth.

Dan2:07

In relation to the Spanish translation so it looks like I'm speaking Spanish so there's a bunch of companies that do that which essentially again is a feature right yeah then yesterday or the day before Spotify have integrated that feature into their podcasting platform so they are not quite there with them morphing the mouth but they are translating so for example the podcast we love watching which is the Stephen bartler Diary of a CEO he now has a version of him speaking Spanish.

Tom2:39

With his tone in it they're just prior they're just prioritizing like a couple of the big names yeah to test out this stuff um but again it's a feature so those insert AI transcription or AI video translation startup here that company or those startups end up dying out so why is that I would say that it's not about Community because you could have a massive Community but it just like you you can even get dwarfed with a community because they can have a bigger.

Dan3:13

Community I I would say one it's Innovation the fact that they're innovating quickly so it's like the velocity of the innovation and then two I think it's the ecosystem yeah so with Twitter Twitter have started to pay their creators now we all know threads turned up which is matters version of Twitter and loads of people flock there to try out which is great but then the ongoing users have died down died down and it's way uh it's nowhere near what Twitter's getting and.

Tom3:45

I would say that's probably because Twitter is actually paying creators some of the ad share the ad money spent um on the platform again great innovation and I would say that that's probably kept people over at Twitter and Twitter's iterating into an ecosystem space so because it's been renamed x x wants to be like X everything so you will be there for um not only your Twitter stuff you'll be there for your VIP Community you'll get paid there you'll be able to.

Dan4:21

Um I think they're doing Investments so you'll be able to do like Investments there and so forth and they want to build it out now China has a similar version of this kind of like everything app which is called WeChat which is predominantly their way of buying stuff like wallets you know all that stuff their chats they're like whatsapps it's all integrated into this WeChat thing so I'm very much like cool how do I take this idea of innovation.

Tom4:48

Always needs to be priority so you don't get like fluffed out and more than anything like even a prior previously yeah we all know ideas mean nothing it's about execution but really it's not necessarily about execution it's about the community but sometimes at certain scales it's not even about the community because people are already on Spotify they're already using it's already integrated into their ecosystem so if you can add a feature to an ecosystem it's more likely to keep.

Dan5:14

Somebody there so with Insider what's the application I would say for me I'm like as musicians coming here for essentially a VIP tool for them to add music and have subscribers come on board as their VIP Club I need to make it more of an ecosystem by one going further up the food chain and further down the food chain so what's that look like if we became a distributor you would come here to put your music on our.

Tom5:41

Platform and we would put your music on Spotify Apple music and the rest of them as well as you can spin a VIP aspect to it now funnily enough Spotify tried to become a distributor but they canceled they stopped because they have a bunch of record labels invested in Spotify from a kind of like a commitment where like let alone a financial potential thing so Spotify then canceled their plans to become a distributor so I'm like this is very interesting Spotify.

Dan6:13

Are like way out here they've got leverage and stuff but how do we build our leverage and then the after the fact is we build a sync platform so not only are you monetizing through streaming as route one you've then got VIP as root 2 and then streaming uh sorry sync which essentially is getting your music on TV film games and stuff there's something for if you're just with us then we can now like there's no need for.

Tom6:40

You to go anywhere else right it's just a case of like pricing is the leverage handle that you can use and we can add new features so for example cool you've got our music here so can we create a tool to help you advertise your music essentially a step-by-step Facebook ads for newbies that they're just clicking stuff or Twitter ads or or Instagram ads or Tick Tock ads and so forth um so yeah I'm all this stuff is so.

Dan7:05

Inspiring and these startups are like panicking that they're gonna get crushed wiped out but some startups are like actually this is just proof that the idea works as well so you can see it but nonetheless you've got to innovate there's surely some lack of knowledge of I guess the law because I guess that's the only thing that you can do to slow it down that someone basically buys you out because you've copyrighted it or patterned it or whatever yeah um so I.

Tom7:36

Guess that I guess as a startup you probably are going for more the creative journey of either making something because you like it or making something to make money rather than probably making something to then block it off with loads of legal stuff so no one can steal it I'm assuming unless someone's literally going to I'm going to build something to sell it off to a big player if you're going at that angle then you probably are got the mouse to block.

Dan8:04

Everything off and patent it and um yeah make sure it's a it's a um oh like a castle of like a fortress to some extent to take down yeah but then you're basically selling the keys to a house rather than your house getting robbed before you could sell it yeah it's really interesting I think it's fascinating that I just wrote personal ecosystem however because I guess you were talking about ecosystems but what was in my brain as well I'm.

Tom8:37

Thinking about the smart Tech and how Apple has its ecosystem but um and all the other providers Amazon have their ecosystem and I think that's what was quite clever with Apple creating a a home app that all the ecosystems um Can integrate via this app so you don't necessarily need all these million One apps but the difficulty is they've just partnered up with more of the expensive suppliers so you have to get the best um not necessarily the best but the most.

Dan9:06

Expensive for it to all to integrate because I was speaking with someone recently how they said they've got a smart Hoover smart lawnmower light and it's literally it's got like 20 apps all doing it at once yeah yeah it's all about the leverage building leverage through innovation and dependency if you can get somebody dependent on your stuff purely because they have 90 of their activities over here with you rather than somewhere else and then it's a case of keep on innovating with.

Tom9:39

Pricing or features to keep them there or rewards right to to keep them coming on but all this stuff is so fascinating again it makes you um think from from a features perspective like another thing that's come out this week is Chachi PT's audio version as it were so in the IOS app and probably Android app as well you can now chat with chat GTP as if it's a conversation and I saw on Twitter that someone had a conversation.

With chat GTP as if it was their therapist so they were saying hey this is the kind of day that I've had and so forth and this lady was like oh I felt emotional having such a good conversation I felt understood and I felt heard right yeah so I'm like if you are a therapist right now even your um kind of like ability to focus for 40 minutes per session or whatever it is ability to give back feedback if that is needed at all.

Ability to show um that you understand or make them feel like you understand all those intricacies are being like roped into these churches views which you can literally use for free because Chuck GTP 3.5 is free you pay like 10 10 pounds or 20 pounds for the the 4.0 but that's cheaper than therapy so are you in a job and it's like you've got to keep moving otherwise you'll be replaced so it's like even if you come up with a startup idea those are being.

Engulfed with the big boys um or other big players so how do you keep moving and shifting and it's all about trying to like carry on innovating with the way you do something um because price is always the thing that's going to be the final Factor right especially in this kind of like environment if I can get the same stuff for cheaper that's a lot of the time the decision maker let alone if it's better or not sometimes right because if it's.

Like oh it's very good but it's 40 pounds but I can get something you know you know me just as good for 10 pounds I'd rather go just as good with 10 pounds with certain areas right I guess it's more if your finances is a bit more tighter than yeah the the the lowest price wins but I think there is still an element in if you trust a company or company has good customer service of let's say you've had.

Issues with them in the past but they've been able to deal with it through a phone call or an email sometimes you don't mind paying that extra premium because that's what you're paying for uh yeah so it's not always the price but yeah if if finances are getting more and more tighter a lot of the time you might do a bad decision because you're just looking at the price rather than the value for what you're getting because sometimes when you pay a little.

Bit more you actually get a lot more value in doing it rather than trying to save an extra Penny yeah customer service and privacy yeah yeah but you're struggling to call them up because they don't have a proper phone or whatever then it's like was it worth saving that Penny because actually you've lost out on three days work because you've been trying to too busy to fix this issue yeah because the customer service stuff if you take um so one of the biggest.

Providers right now for online therapy is better health right yeah the way the Better Health Works is just subscribe to them and you pay up front for four sessions you pay up front a month now if I accidentally miss one of those sessions I don't get it back I don't get that money back so the flexibility in that system because they're so big they have to be like cool we'll take out front and we pay all these therapy therapists if you miss.

Your session or whatever um or go out of your like month so if you cancel then you can't access them anymore even though you paid for four sessions and so forth and there's no real decent customer service They Don't Really refund you easily because they're just trying to keep the ecosystem and the boat going kind of thing the ship's sailing so with some of these things the customer service is so irritating and non-flexible for the kind of on-demand.

And flexible in like kind of like behaviors and patterns that we typically have of Engagement sometimes the customer service just is there but it's just not good so you're like cool I'll prefer a robot that's always there 24 7 and I can have low commitment to it and also it's not like I have to pay a month up front or anything so yeah I do believe that you can um affect people on privacy on customer service but sometimes having customer.

Service doesn't necessarily mean that there's fluidity in the way that you provide the service so it is about like decent customer service in the right areas um because those are the typically the things you want you probably did three sessions and you're like I'm good I solve the problem and then you want to be refunded basically for the fourth and they don't really work like that yeah yeah so it's better to be like cool I'll do a low commitment of 10 Pounds a month.

For this robot and the robot probably would be able to do exactly the same things and the same outcome and it was just a 10. so unfortunately I think I'm like yeah I will do robot therapy but the one thing that I think is interesting with this is like if you're in a physical job like yes we've had machines come in but then if you're in a like a oh you had to get a degree right you had to get a.

Degree or some sort of qualification to do this job well now the robots are replacing the the the the ones where you've got degrees and so forth another Super interesting thing I know I'm just going one to another on ideas there's this two-hour school yeah absolutely there's this two-hour school in America called Alpha school where they believe that they can cram down what you need to learn every day into two focused hours and then for the rest of the day you can.

Focus your time on what you actually want to do so for example there are kids that are interested in entrepreneurship so they're using the the next like six hours six hours or so or five hours to learn entrepreneurship and try that stuff out there's somebody that's like super into um like they had a one of their family members pass away from cancer so they wanted to research cancer and how to figure out how to improve lifestyle and how lifestyle affected the outcomes when.

It comes to health and so forth so she's doing a bunch of research on that and these like I I don't know I think this particular lady with the kind of the cancer research stuff was like 16 17 and they're super invested in these things they're they're like very intelligent because they're using these like cramming these two hours they're still getting what they need in and they don't have the concept of teachers they have this concept of guides now I didn't.

Realize it is a private thing and you pay 40K to be involved and the way that they deliver the two hours is through apps and through like an AI tutor of some sorts right then they have these human guides but if you took that idea built some sort of an education app you would then and do it in two hours and we were talking last week about like homeschooling stuff if you were able to cram in two hours and then be like cool.

Now let's do what you actually want to do cool someone's super into like uh marine biology stuff cool let's go down to the beach and let's do a like an experiment or whatever like you know someone's super into space call this by a telescope and like look at space and see if we can like figure out if we can find a new star or like name a star of it you know like it so goes beyond a typical like Secondary School slash High.

School doesn't it that I'm like I'm seeing these pockets of like people prototyping and innovating I'm so inspired by it that I am genuinely like so two things one I want to do that for my kids two I want to be able to build those ecosystems so other kids can be able to do that stuff but without the 40K price tag because technology is so cheap so like could we not do that like and then roll it out.

In a particular area um and and try it out again they do it still in a location so you still get to see other people and see other kids and stuff um but I found that so fascinating like wouldn't that be insane just think of the difference of like life journey and trajectory that you'd have if one you were able to cram two hours or I I say the word cram because it sounds intense but let's say you were able to achieve everything you.

Needed to achieve in two hours every day yeah and then the rest of the time you could do what you wanted like you would be a better footballer for once right if you didn't even want to do necessarily a stereotypical thing around like business or study or something right you could be a very good athlete you could be a very good I don't know anything right um so I'm like I want to take this and apply it in us again I always ask the.

Question what's the smallest iteration can you do some yeah is there a platform that already exists that you pay 20 pound a month and it's kind of like a schooling platform and you can join in and do it like Elon Musk his second in command or like one of his like hierarchy people is like an education person he found that all these parents work for Tesla or the companies that he has are all travel and drop off the kids.

And traveling back and it's a bit of a faff why not have like daycare in the office so then you people don't have a travel so they do some of that stuff in Canary Wharf like they'll have a daycare in the bottom floor for example so you come to work drop off your kids and then for morale you can go and you're seeing you can go and see your kids at lunch right and then go back to work so he.

Built a school essentially and their particular um angle is problem solving in teams so realistic problems solving it in teams and that's again the best kind of culture they've recently opened it up to the Internet so you can join online again it would be a paid thing um but if you were like cool two hours a day you join Elon musk's school it's not Elon musk's school but it's like Tesla school or whatever it's called yeah and then.

In the afternoon we go out and do exactly what you want to do so if you want to learn coding we'll buy a Raspberry Pi and set it up and stuff I'm like oh like the absolute options and the variability of all the stuff and you don't even need to know how to do this stuff you just be like give the kid an internet connection and like speak with them about it and the kid could start researching you know DNA structures and.

So forth so you don't even need to feel insecure that you don't know this stuff you'll be like cool let's go to a library cool there's this company like you you just facilitate as the parent you should just facilitate that's why I love the fact they call them guides you're just guiding right you don't need to know everything you just guide so yeah plethora of stuff but nonetheless all comes down to building this like ecosystem ecosystem and Innovation those.

Like the two buzzwords I would say that's um that's making my head I'm getting off on this Innovation and ecosystem stuff as they would say and I'm selling in Philadelphia Sunny reference to anyone that watches that yeah yeah it is an interesting one because I think that I think that's what I quite enjoyed with school in the sense that for me cramming was doing the doing the um the topics that you weren't interested in so for me it was like languages or.

Something but then if it was a a lighter day so let's say on a Wednesday it lined it up with woodwork Sport and art I'd be absolutely loving life because I remember waiting until you get your um timetable I'm praying that you get an afternoon of chill or a day of chill that it just happens to line up because it is the concept of if let's say you're a professional football player you have high intensity workout then you might.

Have a really low workout then you'll cover medium then go back to high then low maybe another low because you've had another match and it's this constant ebb and flow of pushing yourself really hard not pushing yourself as much and then doing it quite easy but all of it is still pushing towards making your um your glass ceiling go higher so even like your low bar will slowly increase over time where I think sometimes we forget about that with more our mental.

And emotional side is more you feel like you have to learn constantly and push yourself constantly um I think that's why a lot of things like meditation and stuff like that I feel like has got its place a lot more now because so many people are probably burnt out from over mentally or emotionally pushing themselves so now it's trying to find that Rhythm okay what is the high pushing myself what is the medium that I can do longer and then what's the short.

Of I need to chill out or guided meditation or stretch my body or whatever and it's figuring out the sort of Tears which I quite like having that two-hour Sprint right what is your jogging so cycling and then what is your maybe like swimming or floating or whatever it's like what you full on and then and then work backwards because at the end of the day you're going to be more motivated of in that two hours as long as you know.

How to read and how to talk and how to maybe code then you'll probably go away and go I'm really passionate within football analytics I wonder if I could code something up in your brain I'm sure will be going um 100 miles an hour to try and figure that out yeah it's good to analyze schedule right analyze flow again not only are we talking about hey can we be dependent on a particular ecosystem but could you also align with somebody's day.

Habits Like Kim's um a music artist she's always positioned herself as like can I create a track that someone's going to listen to to get up in the morning can I create a track that's people are going to use to get motivated can I create a track to help somebody like relax can I help create a track that helps somebody kind of um you know when they're exercising or running and like trying to piece together tracks and songs that align.

With somebody's day-to-day activities which will increase the chance of somebody listening to it on repeat in a high volume thing so if you could have some like a morning wake up alarm or like affirmation type thing then it aligns really well then somebody's gonna more likely listen to it every day I thought I was so such a clever like such a really Innovative way of thinking about like music and aligning that to daily habits to create something a part of someone's schedule and part of.

Somebody's lifestyle that's very cool going back to the therapist stuff I'm on a roll today people um people on the internet are getting annoyed that individuals entrepreneurs innovators technologists and making money off chat GTP rappers now what that means is you create a tool on top of chat GTP with your little tweaks and it provides a new service and then you sell it and you make money off it and people are annoyed at that and they're annoyed because one.

They haven't thought about it and two they're not the one making the money right but you've got to recognize the cake is big enough for all of us all of us to take a piece go back to the therapy stuff if you are a therapist or a coach and you're listening right now coaches are like probably a little bit different because I guess you know it could be in the same thing but let's stick on the therapy side right.

I think what would be very interesting if somebody created a chat GTP wrapper that provided Christian therapy right some Niche so if you added some like religious therapy so you would log in you would say what religion are you you'd select Christianity and then the actual references the stories the analogies and so forth would be Christian kind of like because they tinted but I mean like uh Christian infused tinted sounds like like Christian views that is like taking.

Something that exists and adding value like adding value bit like repackage it that would be very clever in the same way if we take dating as a concept exists everywhere but the ones that are winning are the niche kind of like dating ones which happen to be religious platforms more so right Christian or Muslim dealing and that kind of thing I think there's one that's um yeah like Islam so it's like how do you take those those niches and spit.

Them out into something because the concept is the same it's just adding the spice to make it interesting when you're saying wraps I thought you're on about like rap battles with AI tools of like songs I thought you're talking um radical therapy via wrapping Christian wrapping well yeah I'm that's another like I know I'm throwing ideas but I've been accessed apart just in case we want to take them ourselves yeah yeah I've been res I've been asked to write a.

Blog article via by Super Bass to do this content storm so they ask a bunch of people to release content on the same day about a particular feature that they have and the feature is Vector databases I'm not sure if I've ever shared on the Pod before but Vector databases is essentially rather than having an x and y coordinate for positioning stuff and then working out oh well X and Y if you if you had two things can you work out.

If something's close and if something's close that means it's related right because it's plotting something on relatability um a vector database is not just the X and Y parameters it's a thousand odd parameters so it's kind of like mapping something in a 3D space so you can be way more specific about the relatability of different things so it's codified so then you could say I actually transcribed all the audio all my audio of these podcast episodes um created a vector embed which is.

Essentially this long string of numbers of all the sentences that I gave which are basically um seven seven words plus and minus two either way so there's a an overlap and then if you ask a question it searches the database the Specter database for it and then it'll find like five or six that it matches up to uses the five or six Snippets as context to answer the question right that concept I want to do that for music.

But it's very difficult to do with music because there's no you can take the lyrics so you could split the lyrics and ask a question about lyrics but what I'd like to do is um music artists A lot of the time on Spotify will suggest other artists that you're similar to but it doesn't suggest similar songs of the same artist that you would like and I think that would be more interesting because if I'm if I only want to listen.

To let's say let's take camera I only want to listen to chemista I really like her coming for The Crown song what's similar to coming for the crown in her in her thing or like what's closest to it because I really like that song and chances are she's done something similar either thematically speaking or melodically speaking as in the lyrics or the music so how do you do that the the music of it is very difficult to to like.

Trans like transcribe into something that could be put into a vector database so I was looking at audio embedding and how to do that now somebody's created a tool that can do that and he finds patterns so let's say you're in a 3D space and you've got like a firework right that firework is going around and you can see the path of that firework right for like from when it started and what happens is the song will have like a.

Pattern for the chorus and then it'll go to a different pattern for the verse and then it'll come over here then it'll do something unique over here for the bridge and then it'll come back for the verse right so you can see these patterns in 3D and the way that he's done that is used a bunch of like machine learning type of like data uh sciencey model stuff to to map it into a 3D space yeah imagine that.

That was the visualizer when you listen to tracks but what happens if you put on a VR headset and that was actually a real life like firework or like visual blurb or something going rounds in circles and you can walk in and between it while it's happening in a particular like 3D space so then that could be the Music Experience you could have flashing lights you could have smoke and then this like visualize uh firework like visual blur.

Moving around in like a space that that you're in and I'm like that would be so cool now I've jumped a thousand steps ahead but I want to figure out how to convert audio into something like a vector database so I can write an article about it for the for the content still but it's way beyond my pay grade and beyond my abilities right now so I'm just trying to figure it out but I'm like very fascinated with the ability to do that.

Because then you could be like okay if you took it seven seconds Snippets of the song you could potentially say that this seven seconds is similar to these are the seven seconds and therefore you could suggest stuff in real time so if you particularly like the verse then this verse is similar to song a song b and song C for lyrics and then a similar melodically to song d and e so then oh cool I really like the verse I.

Really like the chorus who hear the suggestions that tool I want to build that tool I'm trying to build that tool by researching audio embedding so if you're listening and you understand this and you understand exactly what I've just riffed on for the last two minutes then come and find me so good way to end yeah well there we go I've riffed idea after idea after idea um and all of it comes in nicely into innovation and ecosystems so.

Today or tomorrow or this week think about how do you continue to innovate and how could you move towards building an ecosystem until next time keep hammering those nails [Music].